Delivery

  • How long is the processing time of my order?

    The processing time for your order is one business day from the day you place your order. Most parcels are prepared within 24 hours, but if our warehouse is exceptionally overloaded, the processing time can be up to 3 working days after your order.

  • How long is the processing time of my order?

    The processing time for your order is one business day from the day you place your order. Most parcels are prepared within 24 hours, but if our warehouse is exceptionally overloaded, the processing time can be up to 3 working days after your order.

  • How long will it take to receive my order?

    This depends on where your order is being shipped to and how close it is to our warehouse. Our order cut-off time is 12 PM CET. Orders are processed within 1-3 business days. Order transit time is 6-14 business days (Monday through Friday). Delivery details will be provided in your confirmation...

  • I've received a damaged item, what should I do?

    We apologize that your shipment did not arrive in perfect condition! Please contact us with your name, email address and order number for further assistance.

  • My item is out of stock, what now?

    If any of your items are out of stock, we will let you know by email when we expect to be able to ship the items. If we're not able to deliver your order within 2 weeks, we're going to offer you a solution of choice via email.

  • What can I do if something is missing or damaged from my order?

    If an item you have purchased is missing or damaged, please contact us immediately to resolve the issue. We have a money back guarantee that is valid for 30 days before your order is delivered, so make sure you contact us within this period. To reach us, please use the 'Contact Us' tab or email...

  • What is the shipping time?

    Our warehouse processes and ships all orders Monday through Friday (excluding major holidays). Once you have placed your order, your package should be shipped within 7-14 business days.

  • What shipping company do you use?

    For all our customers we use Royal Mail.

  • Will my order be delivered in one parcel?

    Depending on the size of your order, you may receive several parcels, which may arrive 1 to 2 working days apart from eachother.